Certificate Programs

Quality Customer Service 
Have the desire to start your career in the customer service profession? Then join the Quality Customer Service certificate program. This 40-hour training provides you with the skills needed for key customer service positions such as accounts payable and receivable, administrative or executive secretaries, bank tellers, cashiers, collections staff, customer inquiry clerks, direct customer contact staff, restaurant employees, patient escorts, office managers, receptionists, reservation clerks, retail associates, and others who have contact with the general public.

Sessions include:

• Handling Difficult Customers
• Keeping a Professional Attitude
• Verbal and Written Communication
• Workplace Communication
• Successful Teambuilding Skills
• How Values Impact Decision-Making
• Productive Problem Resolution

More information:

• Web-based Assessment System
• Call Center Spring 2008 Program

Professional Development Subject: Professional Development     CRN Course # Title Start Date End Date Days Start Time End Time Building Cost 32985 BSMN505 CAPM Exam Review 08/05/08 08/28/08 TR 06:00PM 09:00PM Ankeny-Bldg 18-01 $375.00 32771 BSMN983 It's Not My Job 07/23/08 07/23/08 W 08:30AM 03:30PM Ankeny-Bldg 18-35 $89.00 32856 BSMN984 Notary Public Training 06/10/08 06/10/08 T 06:30PM 09:00PM Ankeny-Bldg 7-MAPLE $70.00       06/10/08 06/10/08 T 06:30PM 09:00PM Ankeny-Bldg 7-OAK   32983 PROF938 Health Realization 05/29/08 05/29/08 R 08:00AM 12:00PM Ankeny-Bldg 7-WALNUT $0.00       06/02/08 06/02/08 M 12:00PM 04:00PM Ankeny-Bldg 7-WALNUT   Return to top