DBR Communications Classes
We can provide the following Communications training classes at your location or ours for groups of 10 or more. For more information or to schedule a class, email us or call us at 515-964-6346 or 1-800-362-2127, x 6346.
Click on a class below for details.
- Giving and Receiving Constructive Feedback
- Proactive Listening
- Expressing Yourself: Presenting Your Thoughts and Ideas
- IM Essentials
- Communicating & Listening
- Communicating With Others
- Feedback Fundamentals
- Interaction Skills for Success
- Leading Successful Meeting
- Facilitation Skills
Giving and Receiving Constructive Feedback
Overview:
Both individuals and
organizations benefit from honest, objective feedback about how
things are going. A constant exchange of information keeps everyone
on track and helps the organization stay competitive. Problems come
to the forefront before they get out of hand, information that can
improve performance gets to the right people at the right time,
and people build strong working relationships.
In this unit, participants learn constructive approaches to giving
and receiving feedback. The emphasis is on maintaining a spirit
of openness and mutual respect.
Objectives:
- Define constructive feedback.
- Explain why everyone in the organization needs to be able to give and receive constructive feedback in a spirit of learning and mutual respect.
- Use the Key Actions to give constructive feedback.
- Apply various techniques for receiving constructive feedback.
Class Length:
4 hours
By AG
Overview:
In today’s business
environment, intense competition and rapid change have dramatically
expanded the need for information. In the past, people had to know
how to do their jobs, but now people need a picture of the business
as a whole. That means having information about external influences
and about the work of other functions. Proactive listening helps
meet this need. It is also a powerful tool for building and maintaining
strong relationships required to reach personal and organizational
goals.
In this unit, participants learn verbal and nonverbal techniques
for moving from a reactive to a proactive approach to listening.
Objectives:
- Identify situations in which good listening can make the difference between success and failure.
- List typical barriers to effective listening.
- List specific techniques to deal with communication styles they find challenging.
- Use the Key Actions to listen proactively.
- Identify steps they can take to reinforce proactive listening.
Class Length:
2 hours 28 minutes
By AG
Expressing Yourself: Presenting Your Thoughts and Ideas
Overview:
The sharing of knowledge,
thoughts, and ideas is essential to an organization’s ability
to achieve continuous learning. Employees must be motivated to say
what they think and skilled in expressing themselves effectively.
This unit raises participants’ confidence and skill in presenting
their thoughts and ideas. They learn techniques for planning, organizing,
and delivering results-oriented messages—techniques they can
use in situations ranging from informal discussions to formal presentations.
Objectives:
- Describe the three critical elements of speaking.
- Explain the importance of considering the listeners’ needs when planning to speak.
- Understand the need for formulating a clear, concise statement of objective.
- Demonstrate a variety of delivery techniques.
- Use the Key Actions to structure and deliver a formal or informal presentation.
Class Length:
4 hours 45 minutes
By AG
Overview:
The essence of being
an effective people leader lies in establishing good interpersonal
work relationships and having the ability to spark action in others.
This foundation course for all Interaction Management courses teaches
leaders how to get results through people. During the course, they
attain the tools necessary for a successful leadership journey."
Learners acquire a set of proven interaction skills, discover seven
"Leadership
Imperatives key to meeting today's challenges, and realize their
role as a catalyst leader who inspires others to act.
Objectives:
- Multiply their effectiveness by motivating their team and helping people to be more effective.
- Accomplish more in interactions in less time, while enhancing interpersonal relationships.
- Help people enhance their performance by providing them with feedback they are willing to accept and upon which they are able to act.
Class Length:
3 hours, 30 minutes.
By DDI
Overview:
When people in your organization
are communicating effectively, they are informed and able to participate,
contribute, and add value to their jobs and the organization.
Communicating and Listening is designed to equip employees with
the skills they need to communicate clearly and listen carefully.
Objectives:
- Send and receive clear, accurate messages.
- Actively listen to and understand what others say.
- Manage internal and external distractions that can interfere with communication.
- Manage the nonverbal messages that they send and receive.
- Match the appropriate method of communication to their messages.
Class Length:
3 hours, or 2 hours,
4 minutes, Fast Track.
By DDI
Overview:
Research shows that people screen out or misinterpret 70 percent
of the messages to which they are exposed. That can cost your organization
time, productivity, and money.
This interactive skill practice course helps participants understand
the impact of effective interaction skills. It teaches them to recognize
and overcome communication barriers and interact effectively with
others.
Objectives:
- Communicate more effectively with coworkers, leaders, team members, suppliers, and customers.
- Be aware of communication barriers and ways to overcome them.
- Understand the importance of communication in the workplace.
Class Length:
3 hours or 1 hour, 43
minutes, Fast Track.
By DDI
Overview:
Feedback isn't criticism! Once people understand that feedback is
valuable, usable information, real performance improvement begins.
Feedback Fundamentals helps employees use feedback to enhance their
job performance and ensure their success. The course emphasizes
seeing feedback as objective information about performance that
can help them improve the way they work.
Objectives:
- Take advantage of opportunities to gather feedback and enhance their performance.
- Control the amount and quality of the feedback they receive.
- Become more successful by seeking and receiving feedback more effectively.
- Enhance coworkers' performance by providing them with specific feedback.
Class Length:
3 hours, 20 minutes,
or 2 hours, Fast Track.
By DDI
Interaction Skills for Success
Overview:
Did you know that everyone
has two kinds of needs during any interaction: personal and practical?
Improving people?s interaction skills will improve the way your
workforce thinks and acts. This course presents the basics on how
to work well together, reduce wasted time, lessen conflict, and
influence interactions in a positive way.
Objections:
- Choose the most effective way to interact with others in order to reduce wasted time and miscommunication.
- Get what they need from their interactions.
- Make sure they give people what they need from their interactions.
- Maintain strong working relationships and reduce misunderstandings and conflicts.
Class Length:
3 hours, 25 minutes,
or 2 hours, 5 minutes, Fast Track.
By DDI
Overview:
Meetings can be a source
of frustration or a productive use of everyone?s time and talent.
It often all depends on the leader, and it has a huge effect on
productivity.
Leading Successful Meetings gives employees the skills they need
to ensure that meetings run efficiently, generate good decisions,
and result in clear action.
Objectives:
- Prepare for meetings, including knowing when a meeting is?and is not?needed.
- Save time by leading fewer, shorter, more efficient meetings.
- Help meeting participants prepare and contribute effectively, and ensure they understand and support meeting results.
- Keep meetings on track and get them back on track if problems occur.
Class Length:
4 hours, or
2 hours, 10 minutes, Fast Track.
By DDI
Overview:
Do you struggle with facilitating meetings, focus groups or task teams? During this workshop participants will learn tools and techniques to become more effective in front of a group. Learn about effective meeting components, how to keep meetings on track, dealing with difficult participants, tools to generate ideas and discussions, behaviors that make a good facilitator, and how to close with clear outcomes.
Objectives:
Understand effective meeting components
Discuss techniques to get participants involved
Effectively handle situations that can get meetings off-track
Identify techniques to handle difficult participants
Learn problem-solving tools
Class Length:
4 hours
Ankeny