DBR Problem Solving Classes
We can provide the following Problem Solving training classes at your location or ours for groups of 10 or more. For more information or to schedule a class, email us or call us at 515-964-6346 or 1-800-362-2127, x 6346.
Click on a class below for details.
Taking Action to Solve Problems
Overview:
Organizations
can't just maintain status quo in today's competitive marketplace.
They need to be vigilant about improving product and service quality
to meet or exceed customer needs.
The Taking Action® program is a flexible, consolidated way to
introduce continuous improvement and provide people with the tools
to guide them through the process.
Objectives:
- Identify opportunities for improvements that will have an impact on customers.
- Pinpoint areas of frustration in their jobs and take steps toward eliminating them.
- Gain the support of internal partners to successfully implement the improvement.
- Select the best solution to eliminate problems, not just fix symptoms.
- Generate creative ideas and break from "that's the way it's always done" thinking.
Class Length:
8 hours, 10
minutes, or 4 hours, 11 minutes, Fast Track.
By DDI
Overview:
Equipping employees
to improve their own work processes increases efficiency, reduces
rework, enhances customer satisfaction, and ultimately drives organizational
performance.
While most training programs on work processes cover "macro" processes
like manufacturing or
order fulfillment, this course focuses on individual work processes.
It gives your people the skills to take ownership of their jobs
and streamline their processes to improve performance.
Objectives:
- Map their work processes and identify improvement opportunities.
- Improve work processes in ways that increase customer satisfaction, enhance job satisfaction, reduce frustration, and strengthen the organization's ability to provide high-quality goods and services.
Class Length:
2 hours, 50
minutes, or 1 hour, 22 minutes, Fast Track.
By DDI
Overview
In today's turbulent, fast-flowing business environment, leaders usually don't have the luxury of time when making decisions. You need leaders who can quickly size up the situation, identify the most workable and expedient course of action, and then act...often without having all the data or the time to consider every possible option.
This course
helps leaders accelerate the decision making process, yet still
make quality decisions in
fast-paced environments with limited time and information. They
also learn how to determine
when it is appropriate to use this approach and when to slow down
the process and apply a more
traditional, analytical approach.
Objectives
Helps leaders:
- Determine when a rapid decision is appropriate and when a more analytical approach is needed.
- Accelerate the decisions they make.
- Use a consistent approach when facing rushed decisions in your organization.
- More quickly evaluate possible solutions, and make high-quality decisions when time is limited.
Class Length
3 hours, 30 minutes.
By DDI
Ankeny